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Evidence · autonomous systems in production

Autonomous systems in production, built to a number and held to it.

Each system below was built by DigitalArmy, runs on real client data, and is measured against the business result it was built to move. Where a client carries procurement sensitivity, it is referenced by sector. Status is stated plainly: what is in production, what is in pilot, what is at strategy.

  1. 4
    Flagship systems
    Built by DigitalArmy and running on real client data.
  2. R2.55m
    Recovered every month
    By the collections agent alone, for a mobile network operator.
  3. 3 sectors
    Live today
    Financial services, telecommunications, and recruitment.
01

Collections Agent

A leading South African mobile network operator
R2.55m recovered / month

Engages the customer on WhatsApp the morning after a failed debit order, offers repayment options, and validates them in real time.

A failed debit order is the start of a quiet revenue leak. The agent reaches the customer within hours, handles hundreds of thousands of cases a month with no human review on routine ones, reinstates service the moment payment confirms, and escalates only the complex cases to a human specialist.

In production · built by DigitalArmy, handed to the operator’s in-house team
Measured against
Recovered / month
R2.55m
Response rate
22%
Recovered / customer engaged
R87.13
02

Credit Vetting Agent

A South African equipment-finance business
55% referrals converted

Automates document collection in credit applications — the point at which applications most often stall — and lowers fraud risk through consistent verification.

Credit applications used to die in the gap between an interested customer and a complete document pack. The agent engages the applicant directly, asks for what is needed, validates what is sent, and returns a complete vetting pack — governed under POPIA from the first sub-phase.

In production
Measured against
Referrals converted to sales
55%
Documents auto-collected
90%
03

Non-Take-Up Sales Agent

A leading South African mobile network operator
21% conversion / responders

Re-engages customers who abandoned a purchase and moves them back toward completion, on the channel they left.

Most digital sales journeys leak in the middle. The agent re-engages on the original channel and references the specific session — incremental revenue from customers who were about to be lost, with no discounting required.

In production
Measured against
Conversion among responders
21%
Overall recovery
7%
04

Recruitment Agent

A recruitment platform
40% applications completed

Guides candidates through the full application inside one WhatsApp conversation they can finish on a phone.

Recruitment funnels lose more candidates to admin friction than to unsuitability. The agent captures details, screens against the role, collects documents, and books the next step — all inside one WhatsApp conversation a candidate can finish on their phone.

In production
Measured against
Application completion
40%
Wider engagements

Strategy through pilot to build, across regulated sectors.

Beyond the flagship systems, the firm is engaged at every stage of the programme. Each is referenced by sector and labelled by stage.

  1. Pilot · build

    DNI

    Telecommunications distribution group

    A multi-agent programme: a representative support agent live in pilot, and a merchant onboarding agent in build.

  2. Strategy · scoped

    Quro Medical

    Regulated healthcare business

    An AI strategy engagement completed; build work scoped across patient onboarding and a field clinician copilot.

  3. Proof of concept

    Old Mutual

    Life insurer

    A claims concierge proof of concept.

Clients carrying procurement sensitivity are referenced by sector. Named records are available on request where written consent is held.

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